Online, by mail, or in person — receipts for tax purposes are issued within five business days. We accept one-time and recurring gifts, in-kind donations of listed items, and donor-advised fund grants. Designated gifts are tracked separately and reported to the donor on how the funds were applied.

All volunteers complete a one-hour orientation. Youth-facing roles require a background check completed through our third-party provider at no cost to the volunteer. Shifts are booked through our online calendar with automated confirmation. Drop-in volunteering is not available — prior booking ensures we can deploy you effectively.

Eligibility varies by programme — each programme page lists requirements without unnecessary barriers or jargon. If you are uncertain whether you qualify, call us before travelling to a service location. We would rather answer a question in advance than send someone away at the door.

91 cents of every dollar received funds direct programming and services. Overhead — administration and fundraising — is 9 cents, disclosed in our audited annual report. We do not draw down reserve funds to inflate the programme ratio in reporting years with strong donations.